Saber Servir: journal of the National School of Public Administration

Implementing the Integrity Model: Advances and Lessons from the Municipality of Jesús María

2025-07-24T23:33:51-05:00

Corruption remains one of the greatest challenges for public management in Peru,
undermining citizen trust and state efficiency. This article analyzes the progress, lessons learned, and challenges of implementing the Integrity Model as a preventive approach in the District Municipality of Jesús María. Through this case study, it becomes evident how the combination of political will, institutional arrangements, capacity building, and inter-institutional coordination can strengthen a culture of public integrity at the local level, helping to reverse inefficient practices and corruption risks. The experience highlights the importance of strategic allies and the need to overcome structural limitations to consolidate ethical and transparent municipal management.

Muni SEGURA Strategy: Inter-Institutional Coordination to Strengthen Occupational Safety and Health in Local Governments of Peru

2025-07-25T10:36:43-05:00

In a country where thousands of municipal workers face hazardous conditions on a daily basis, effective coordination among State institutions can make a real difference. This is demonstrated by Muni SEGURA – National Technical Assistance in Occupational Safety and Health (OSH) for municipalities, a pioneering strategy led by SERVIR and SUNAFIL that has successfully closed critical gaps in the implementation of the Occupational Safety and Health Management System (OSHMS) in 26 municipalities across Peru.

With more than 30,000 workers benefiting, the intervention model combines preventive inspections with personalized technical support, and an approach based on continuous improvement. This strategy stands out as a public management best practice with high potential for replication and sustainability. The outcomes are compelling: over 63% of identified issues resolved, a 171% increase in regulatory compliance, and 11 municipalities that achieved 100% completion of required technical documents.

This article presents the success story of Muni SEGURA, from its legal foundations to its tangible impacts, including its innovative design, its articulated execution and the lessons that it is leaving for safer, more efficient public management focused on the fundamental rights of public servants.

Indentification Volunteering: experiences of services for peruvians in periurban and rural areas to access identity cards and civil registries

2025-07-27T18:12:04-05:00

Reniec's Identification Volunteering Program emerged as an innovative response to the geographic, technological, and budgetary limitations that hinder universal access to the right to identity in Peru. With a vast territory and a dispersed population, Reniec designed this strategy during the Covid-19 pandemic to decentralize its services, reduce the number of people with expired ID cards, and respond to requests from local authorities. Through partnerships with municipalities and universities, the program articulated volunteer offices that, supported by minimal infrastructure and technical training, facilitated identification procedures. Since its implementation in 2021 and until March 2025, 213 offices were created in 22 departments, achieving significant time and cost savings for citizens, as shown in Appendix 01. This initiative aligns with national policies such as the Modernization of Public Management and the 2050 Strategic Development Plan, promoting sustainable territorial management, social inclusion, and digital innovation.

Exploration of artificial intelligence tools for human talent management: Strengthening the capabilities of OEFA public servants

2025-07-30T11:49:22-05:00

This article presents an exploratory study on the use of artificial intelligence (AI) tools in public administration for capacity building in the context of the OEFA (Environmental Assessment and Auditing Organism). Practical workshops were held with public servants from the institution. The workshops, developed by the OEFA Library, included practical exercises with AI platforms such as Gemini, ChatGPT, and DeepSeek. After group discussions on the use of AI, a structured questionnaire was administered to assess participants' perception of usefulness (PU) regarding the applicability of AI in the workplace.

The methodology adopted combined qualitative and quantitative approaches, using the Technology Acceptance Model (TAM) to analyze the significant factors influencing public servants' intention to use AI. The results suggest that PU is the main factor motivating AI adoption. In contrast, perceived ease of use (PEOU) did not show a significant impact on intention to use. Although participants highlighted improved efficiency in certain activities and decision-making as key benefits of using these technologies, the findings do not allow for definitive conclusions about the actual effectiveness of AI in improving public management. The study focused primarily on participants' perceptions and expectations. However, key areas were identified where AI could optimize human talent management, particularly in capacity building and skills development for public servants. Finally, it is recognized that, while challenges exist for large-scale implementation, AI tools have significant potential to transform public management and strengthen human talent, contributing to increasingly efficient and strategic administration.

Competency-Based Management and Job Profile Manual: Keys to a Fair Compensation System in the Peruvian Public Sector

2025-07-30T12:28:13-05:00

The Civil Service reform in Peru aims to transform the labor compensation system in the public sector, addressing critical challenges such as rigidity, inequity, and disconnection from job performance. This article critically analyzes the current situation and explores prospects for change toward a more equitable and efficient model, using a systematic review of scientific literature and regulations from 2010-2025, examining 25 documents following PRISMA guidelines.

The main objective is to evaluate how the Civil Service reform, through tools such as the Job Profile Manual (MPP), can overcome current issues in the labor compensation system and propose solutions to modernize human resource management in the State.

The research results on the labor compensation system in the Peruvian public sector reflect the challenges that the Civil Service reform seeks to address. The implementation of tools such as the MPP and priority training are important steps toward more efficient and equitable human resource management in the State. These advances promise to significantly improve personnel management by aligning compensation with the competencies and responsibilities of each position, which is essential for professionalizing and modernizing Peru's public administration.

Towards inclusive human resource management: importance attributed and challenges in its implementation

2025-07-30T13:06:26-05:00

This article analyzes the importance attributed to cross-cutting inclusion approaches in human resource management within the Peruvian public sector, based on a qualitative study involving officials from human resource offices. The research identifies factors influencing the adoption of inclusive practices, as well as key organizational barriers, including lack of planning, training, and specialized resources. A gap is observed between the existing regulatory framework and its effective implementation, which limits the impact of diversity, gender, interculturality, and disability approaches in talent management processes. The findings highlight the need to strengthen institutional capacities and promote a more inclusive and sustainable organizational culture.

Principles of Trust, Causality, and Culpability in the Subjective Attribution of Disciplinary Law

2025-07-30T13:30:21-05:00

This article examines the application of the principles of trust, causality, and culpability within the framework of administrative disciplinary law, based on a specific case in which responsibility was attributed to a hierarchical superior for an omission committed by a subordinate. It questions the legitimacy of such attribution in the absence of evidence of co-authorship or gross negligence, and reviews doctrinal and jurisprudential criteria on subjective attribution in the exercise of the State’s punitive authority (ius puniendi). The article argues that properly defining responsibility helps strengthen due process and prevents arbitrary sanctions within the civil service disciplinary system.

Dual Income Perception as an Administrative Offense: A Study of Disciplinary and Functional Liability Regimes

2025-07-30T13:59:41-05:00

This article analyzes infractions related to the double receipt of income as defined by the Civil Service Law and the National Control System Law in Peru. Based on legal and jurisprudential review, it examines how these acts are categorized as administrative infractions under both disciplinary responsibility and functional administrative responsibility regimes. It argues that the principle of non bis in idem is not violated, since both frameworks are legally distinct. The article proposes interpretative criteria that help clarify responsibilities and strengthen legal certainty in sanctioning procedures.

Trans women and healthcare: analysis of the relationship between comprehensive healthcare and civil service training

2025-07-30T14:27:46-05:00

This article examines the challenges of public health in Peru through the experience of the “Habla Castañeda” movement, which exposed corruption and lack of transparency during the municipal administration of Lima (2015–2018). Using a qualitative approach, it argues that health should not be reduced to medical care, but rather understood as a collective process that requires citizen participation, anti-corruption efforts, and the strengthening of democratic institutions. The article offers a critical perspective on the role of public policies in shaping healthy environments and analyzes how civic activism can help transform the structural conditions that affect health.

Competence Management and Job Performance in a State Entity

2025-07-27T18:34:36-05:00

This article analyzes the relationship between competency-based management and job performance at the central headquarters of EsSalud in Lima. The results confirm a positive and moderate correlation between these variables, highlighting that personal, technical, and corporate competencies directly influence institutional productivity. The evidence underscores the importance of strengthening human talent management through this model to improve service quality and foster a results-oriented organizational culture. These findings provide useful references for other public entities interested in implementing competency-based management strategies.

Should customer service be provided by AI or humans? Reflections on the quality of public and private services in the age of artificial intelligence

2025-07-28T16:47:36-05:00

This review examines Servicio en tiempos de inteligencia artificial (2025) by Gabriel Vallejo, which explores how artificial intelligence (AI) is reshaping service quality across key economic sectors. Through a sectoral and testimonial approach, the author advocates for balancing technological efficiency with the human dimension of user service. The review highlights the book’s relevance to ongoing debates on AI regulation in both public and private management, particularly regarding the right to request human assistance. Ethical, regulatory, and labor-related implications are discussed, emphasizing the need to preserve human-centered service in the age of automation.

Surviving when you cannot afford to live: disability costs in Peru

2025-07-28T16:21:51-05:00

This review analyzes the Conadis publication Costos asociados a la discapacidad en los hogares del Perú: un enfoque mixto (2024), which highlights the economic impact of disability on Peruvian households. The study combines quantitative and qualitative methods to estimate the additional costs faced by these families, revealing significant gaps in health, education, employment, autonomy, and accessibility. The mixed-method approach and the use of the standard of living method allow for a broader understanding of disability as a phenomenon that affects the household as a whole, rather than just the individual. The review emphasizes the study’s relevance for the design of inclusive and evidence-based public policies, and the urgent need for updated data and regionally differentiated approaches.

Employee Experience as a Driver of Change in the State: Reflections Based on Alcoba and Mora

2025-07-28T16:35:07-05:00

This review analyzes the book Cómo construir la experiencia de empleado by Joan Alcoba and Laura Mora (2022) from the perspective of the Peruvian civil service. Through the “five E” model—listening, alignment, enthusiasm, extension, and excellence—the review reflects on how to humanize public management and strengthen public servants’ commitment. It contrasts these principles with national and international evidence, proposing practical applications in government entities. The review argues that employee experience is not a trend but a key strategy for building more human, coherent, and sustainable institutions.

Data-Driven Public Management in Peru: An AI Agent to Improve Processes, Data, and Technology

2025-07-24T22:38:55-05:00

In the context of Peru's digital government agenda, the formulation of value-based performance indicators continues to face challenges due to poor process documentation, low-quality data, and fragmented technological systems. This article proposes the design and implementation of an artificial intelligence (AI) agent as an innovative solution to support public entities in their transition to data-driven management models. The proposal aligns with Peru's National Public Management Modernization and Digital Transformation Policies, incorporating process management methodologies, data governance frameworks, and agile development. Five implementation phases are outlined, and the potential for the agent to foster public value is discussed.

SISVAP: Artificial Intelligence for Agricultural Planning and Food Security in Peru

2025-07-09T16:09:44-05:00

Agricultural planning in Peru faces severe limitations due to fragmented data systems, low technological adoption among farmers, and increasing climate vulnerability. This article introduces SISVAP, a proposed national platform for AI-assisted agricultural planning, aimed at improving crop allocation efficiency, anticipating climate risks, strengthening digital traceability, and contributing to food security. The methodology combined generative language models, validation with official data, and adaptation to Peru’s institutional context. SISVAP demonstrates that high-impact public solutions can be built using existing technologies and ethical design principles, offering a scalable path toward smarter and territory-based agricultural governance.

Towards an Autonomous and Specialized Public Defense: A Reform Proposal to Ensure Justice and Citizen Trust

2025-07-24T23:08:33-05:00

Access to timely, impartial, and technically sound legal defense is a fundamental right to ensure procedural fairness and public trust in the justice system. This article examines the structural limitations of Peru’s current public defense model—lack of autonomy, absence of a professional career path, functional fragmentation, and resource constraints—and proposes the creation of a National Public Defense Office as a constitutionally autonomous institution. The proposal includes a specialized career track, independent budget, integration of victim assistance services, and citizen oversight mechanisms. Based on normative and comparative analysis, and supported by generative artificial intelligence, the study demonstrates the feasibility of a reform that ensures accessible, professionalized, and legitimate justice from the State.

HR Analytics in the Management of the Disciplinary Regime under Law No. 30057: Towards the Control of Prescription Risk

2025-05-25T22:02:26-05:00

The disciplinary system under Peru’s Civil Service Law No. 30057 faces a critical challenge: the expiration of administrative disciplinary procedures due to missed legal
deadlines, which undermines the State’s sanctioning authority and institutional integrity. This article presents a practical solution, developed with generative artificial intelligence, that enables real-time monitoring of disciplinary prescription risk using an HR Analytics tool built on Excel Online. The proposed solution automates key deadline calculations, generates preventive traffic-light alerts, and strengthens case traceability. It is low-cost, highly replicable, and represents a step toward a more timely, transparent, and accountable public administration.

National System of Modular Interconnected Gesell Chambers: a technological proposal to improve access to justice in Peru

2025-07-09T16:38:07-05:00

El acceso a la justicia en Perú se ve obstaculizado por la limitada disponibilidad de Cámaras Gesell, especialmente en regiones remotas. Estas instalaciones son esenciales para la recolección de testimonios en casos delicados, garantizando al mismo tiempo la dignidad de las víctimas y la preservación de la evidencia. Este artículo presenta una propuesta innovadora para un Sistema Nacional de Cámaras Gesell Modulares Interconectadas (CGMI), que combina infraestructura modular, tecnología audiovisual avanzada y una plataforma unificada de gestión digital. Se utilizó inteligencia artificial (IA) para diseñar una estrategia escalable y sostenible destinada a reducir los tiempos de espera, prevenir la revictimización y mejorar la eficiencia procesal en el sistema de justicia peruano. El estudio describe la metodología asistida por IA que sustenta la propuesta, sus componentes técnicos y ofrece una reflexión sobre el potencial transformador de la tecnología en el servicio público.

Compliant or Non-Compliant? Artificial Intelligence to Assist Document and Contract Review under Law No. 32069

2025-07-22T11:33:08-05:00

Public procurement represents a critical area of state management, where high levels of technical, legal, and operational rigor converge. With the recent enactment of Law No. 32069 in April 2025, public entities face new challenges to ensure efficiency, legality, and traceability in their procedures. This article proposes an artificial intelligence (AI)-based solution to assist in the technical and regulatory review of proposals and contracts, reducing human error, strengthening legal certainty, and optimizing procedural timelines.

A structured methodology is employed, based on specialized prompts for large language models such as ChatGPT, validated through simulations using real contracts. Ethical and institutional implications are also discussed.

PeruContrata 2.0: A Comprehensive Proposal with Disruptive Technologies to Transform Public Procurement

2025-07-22T12:30:32-05:00

Public procurement in Peru faces structural challenges related to efficiency, transparency, and citizen trust. This article introduces PeruContrata 2.0, a systemic and innovative proposal that leverages artificial intelligence, blockchain technology, and data governance to transform the State’s procurement ecosystem. Based on a legal, technical, and financial analysis, it presents a comprehensive solution aligned with the principles of the new Public Procurement Law No. 32069. The proposed platform is interoperable, auditable, and value-centered. It is designed to be replicable, scalable, and capable of restoring the legitimacy of government procurement through ethical technology and strengthened public governance.

Modernization, processes, and public value: the case of the UGEL in the Junín region facing the administrative challenges of the education sector

2025-07-24T22:58:38-05:00

This article analyzes a proposal to improve administrative management in a Local Education Management Unit (UGEL) in Peru’s Junín region. It addresses delays in issuing administrative decisions that affect teachers’ rights. Based on Mark Moore’s Public Value Strategic Triangle and supported by generative artificial intelligence, the proposal integrates institutional planning, process management, and public value generation. It includes the redesign of workflow for issuing resolutions, alignment with planning instruments (PEI, POI, PORH), and the use of performance and citizen satisfaction indicators. The experience demonstrates that public management can be modernized from decentralized offices, delivering tangible results and strengthening the legitimacy of the State.

Budget, Territory, and Public Decision-Making: An AI Tool to Improve Equity in Decentralized Forest Management

2025-07-24T22:28:28-05:00

This article addresses a recurring challenge in public budget management in Peru: the concentration of spending at central levels, in contrast to the operational demands of decentralized units responsible for executing key functions in the territory. This phenomenon, observed across various public institutions, reveals tensions between financial planning and the decentralized mandates of many state entities. As a representative case, the forest sector is examined, where these gaps become particularly evident.

Based on open data analysis and supported by language models powered by artificial intelligence, a technical proposal is presented to simulate budget redistribution scenarios, assess financial efficiency alternatives, and generate recommendations aimed at achieving a more equitable and strategic allocation of resources. The proposed tool enables the visualization of impacts, the construction of performance indicators, and the support of human expert judgment in decision-making processes. The approach is replicable in other public entities with similar structures and challenges, promoting the responsible use of artificial intelligence to strengthen decentralized public management.