Knowledge management applied to the replication of best practices of public managers and their contribution to the public service La gestión del conocimiento aplicada a la réplica de buenas prácticas de gerentes públicos y su aporte a la función pública

Abstract

The National Authority of Civil Service (SERVIR), through the Public Management Development Department (GDGP), has been promoting since 2013 the development of good management practices carried out by Public Managers through a contest, and complemented them with the promotion of these good practices through interviews and physical and virtual publications. The GDGP Monitoring and Evaluation Team, analyzing the need to promote the replication of these good practices, took a successful experience in another country and the current situation as a reference to implement a similar process for SERVIR. In order to achieve this, basic improvements related to knowledge management have been made: the generation
of more complete information, application-oriented and suitable for future replication, and the opening of a space to share these good practices with key stakeholders of the public entities proactively, seeking solutions to the problems they are facing. The replication process, which is currently being implemented in SERVIR, would be the next phase to develop a public policy of
replication of good public management practices.